Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 408-245-3732 or make an appointment online!
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
John and April and the Staff . Where very Pleasant to Do Business with. I Came in there in a Emergency . Because of my right Window wouldn't Roll Up. And they Took me in Right away. Being Iam from Out of Town. That's The Best Service I could have Got on short Notice. And They Also fixed My Head Lamp. I Couldn't be Happier. They Deserve a 10 star Rating. I will definitely let all my Friends and family know about this Place. My Son and Grand Kids. Live in the Area. And I will definitely. Go there for all my Auto Repair Needs. Thank you and God Bless.
Went here to fix my Turo car. April had been very helpful through and through! She helped with the insurance process and has made it seem less for me. Would recommend and come back again!
April was very helpful to my daughter and her Porsche, Boxster. So, when my Prius had problems, I knew who to turn to. It turned out to be a serious problem (head gasket) and both April and Mo's brother John were sensitive to the many issues a retired older person on a fixed income has. They still provided excellent service, treated me with respect and worked with me to find a mix of what I could afford, without compromising the necessary repairs. I felt like I had gained family by the time I got my car back. So, when our Lexus had problems and left me stranded in Auburn, California, I knew who to call -- April worked with me to get the engine codes, run them through her mechanics, determine where I could go locally to find out if it was safe to drive it home and April kept checking up on me -- her last call was well after their closing hours when I had been cleared and was driving it back to their shop. I feel like they really care about people they are not just fixing cars. I am a customer here for life.
I recently had my car serviced at De Anza Auto Repair and I was extremely impressed with their honesty and fair pricing. The customer service was phenomenal, with the staff being friendly and knowledgeable. They explained everything to me in detail and even gave me some tips on how to better maintain my car. Overall, I highly recommend De Anza Auto Repair for their exceptional service and great prices.
