Customer Service
How We Deal With Car Trouble
At De Anza Auto Repair, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at De Anza Auto Repair. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At De Anza Auto Repair, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.
Emphasis On Communication
While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why De Anza Auto Repair focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.
We Go The Extra Mile
At De Anza Auto Repair, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 2008, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!
To learn more about the services we offer for your vehicle, call us at 408-245-3732 or email us.
Car Warranty Scams FAQs
Be sure to review the below information in order to avoid a potential scam.
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
Discover More About Appointments and Repair Services At De Anza Auto Repair in Sunnyvale
Auto Repair Near Mountain View
Auto Repair Near Cupertino
Auto Repair Near Los Altos
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
John and April and the Staff . Where very Pleasant to Do Business with. I Came in there in a Emergency . Because of my right Window wouldn't Roll Up. And they Took me in Right away. Being Iam from Out of Town. That's The Best Service I could have Got on short Notice. And They Also fixed My Head Lamp. I Couldn't be Happier. They Deserve a 10 star Rating. I will definitely let all my Friends and family know about this Place. My Son and Grand Kids. Live in the Area. And I will definitely. Go there for all my Auto Repair Needs. Thank you and God Bless.
Went here to fix my Turo car. April had been very helpful through and through! She helped with the insurance process and has made it seem less for me. Would recommend and come back again!
April was very helpful to my daughter and her Porsche, Boxster. So, when my Prius had problems, I knew who to turn to. It turned out to be a serious problem (head gasket) and both April and Mo's brother John were sensitive to the many issues a retired older person on a fixed income has. They still provided excellent service, treated me with respect and worked with me to find a mix of what I could afford, without compromising the necessary repairs. I felt like I had gained family by the time I got my car back. So, when our Lexus had problems and left me stranded in Auburn, California, I knew who to call -- April worked with me to get the engine codes, run them through her mechanics, determine where I could go locally to find out if it was safe to drive it home and April kept checking up on me -- her last call was well after their closing hours when I had been cleared and was driving it back to their shop. I feel like they really care about people they are not just fixing cars. I am a customer here for life.
I recently had my car serviced at De Anza Auto Repair and I was extremely impressed with their honesty and fair pricing. The customer service was phenomenal, with the staff being friendly and knowledgeable. They explained everything to me in detail and even gave me some tips on how to better maintain my car. Overall, I highly recommend De Anza Auto Repair for their exceptional service and great prices.
