CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
John and April and the Staff . Where very Pleasant to Do Business with. I Came in there in a Emergency . Because of my right Window wouldn't Roll Up. And they Took me in Right away. Being Iam from Out of Town. That's The Best Service I could have Got on short Notice. And They Also fixed My Head Lamp. I Couldn't be Happier. They Deserve a 10 star Rating. I will definitely let all my Friends and family know about this Place. My Son and Grand Kids. Live in the Area. And I will definitely. Go there for all my Auto Repair Needs. Thank you and God Bless.
Went here to fix my Turo car. April had been very helpful through and through! She helped with the insurance process and has made it seem less for me. Would recommend and come back again!
April was very helpful to my daughter and her Porsche, Boxster. So, when my Prius had problems, I knew who to turn to. It turned out to be a serious problem (head gasket) and both April and Mo's brother John were sensitive to the many issues a retired older person on a fixed income has. They still provided excellent service, treated me with respect and worked with me to find a mix of what I could afford, without compromising the necessary repairs. I felt like I had gained family by the time I got my car back. So, when our Lexus had problems and left me stranded in Auburn, California, I knew who to call -- April worked with me to get the engine codes, run them through her mechanics, determine where I could go locally to find out if it was safe to drive it home and April kept checking up on me -- her last call was well after their closing hours when I had been cleared and was driving it back to their shop. I feel like they really care about people they are not just fixing cars. I am a customer here for life.
I recently had my car serviced at De Anza Auto Repair and I was extremely impressed with their honesty and fair pricing. The customer service was phenomenal, with the staff being friendly and knowledgeable. They explained everything to me in detail and even gave me some tips on how to better maintain my car. Overall, I highly recommend De Anza Auto Repair for their exceptional service and great prices.
